Terms & Conditions
1. Introduction and effectiveness of the General Terms and Conditions
These general terms and conditions of sale (hereinafter, “General Terms and Conditions”) apply to the sale of products and services through the website www.corsino.it (hereinafter, the Website) under the law known as “Consumer Code”.
The seller of the products and the owner of the Website is: Corsino Pasticceria s.r.l., with registered office in Palazzolo Acreide (SR), Italy (hereinafter, “Corsino It”).
The customer who uses this Website to purchase products or services (hereinafter, “Customer”) before sending the order shall carefully read these General Terms and Conditions which will be accessible at any time by the same Customer.
The agreement entered into with Corsino It through this Website is governed by these General Terms and Conditions in accordance with the Italian law. English is the language used to enter into the agreement.
2. Choosing and ordering the Products
The features and the price of the products sold on the Website (hereinafter, “Product” or “Products”) are shown on the page relevant to each Product.
For purchasing the Products the Customer shall fill in and send the order form in electronic format, following the instructions on the Website. The Customer shall add the Product to the “Basket” and, after reading the General Terms and Conditions and the Privacy Policy and confirming their acceptance, he/she shall insert the shipping and billing data (if any), select the desired method of payment and confirm the order.
By submitting an order from the Website, which has the value of a contractual offer, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment.
The agreement entered into between Corsino It and the Customer shall be considered as concluded once the order has been accepted by Corsino It. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these General Terms and Conditions, the order number, the shipping and billing data, the list of ordered Products with their essential characteristics and the total price, including delivery charges. The Customer shall check the confirmation email and if he/she finds mistakes in the order, he/she shall have 12 hours from the receipt of such email to contact the Customer Service directly from the Website using the special contact form, accessible in the section “Help”. After this deadline, the order shall be processed for shipment and further changes will no longer be accepted, without prejudice to the Customer’s rights under section 7 below.
At the moment of receiving the order, Corsino It reserves the right to check the actual availability of the products ordered, if only few Products are not in stock, Corsino It will process the order with the available Products. In case of one or more missing products, the information relating to the final charge or refund will be contained in the shipment confirmation email and will vary depending on the payment method used.
3. Product information
The Products information and features are available, with their related Product codes, on the Website.
The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in colour and size. In case of a difference between the image and the product description, the description shall prevail.
4. Prices and shipping
Product prices are inclusive of all taxes and fees. All prices are in Euros. Delivery costs vary according to destination and the quantity of goods purchased and are clearly shown in real time during purchase and in the order summary.
5. Payment and billing
Payment methods
Customer may pay Products and delivery costs by
(I)PayPal
Once the order is confirmed, the Customer shall be redirected to PayPal’s website where
he/she may carry out the payment with his/her account or by using a card, also a prepaid one, or also in the manner accepted by Paypal and in compliance with the relevant conditions.
(II)Credit card
In order to guarantee the maximum security, the Customer shall carry out the payment transaction directly on the secure server of the bank.
The Website does not store the credit card number of the Customer, but thanks to the secure communication system of the bank of reference, from the second purchase, the Customer who so wishes – through the selection of the appropriate option – shall be able to proceed with the purchase without re-entering his/her data. The bank of reference uses the SSL protocol to encrypt the transmitted data between its server and the Customer’s browser.
(III)Bank transfer
Causal appearing on the bank transfer must state the number and date of the order, the name and surname.Into The bank transfer must be made in favor of:
CORSINO PASTICCERIA SRL
Bank: BANCA DI CREDITO COOPERATIVO LA RISCOSSA DI REGALBUTO
IBAN: IT14E0895484760018000000872
Into The banking practice want the transfer made by you will be credited to the account of the beneficiary before 3/5 working days from its execution.
Your order will be processed only upon receipt of hardened and tempered, then to normal delivery times must be added the timing bank referred to above.
(IV)Cash on Delivery
In case of cash on delivery, payment must be made exclusively with cash upon delivery of the purchased products. Cash on delivery involves an additional charge of Euro 5.00 charged to the customer for collection costs. Cash on delivery can only be made for purchases of less than Euro 300.00.
6. Transport and delivery
Products purchased on this Website shall be delivered to the address indicated by the Customer during the purchase procedure in the field “Shipping Information”.
All purchases shall be delivered by express courier (hereinafter, “Courier”) from Monday to Friday, except public holidays and national holidays. Corsino It is not responsible for unforeseeable delays or those which are not attributable to it.
Once the Products are shipped the Customer shall receive a confirmation email that includes a link for reference for the tracking of the shipment.
Delivery dates are for indicative purposes only. Any non-deliveries or late deliveries mustbe promptly reported to the customer service (corsino@corsino.it). Complaints must be sent within a maximum of 3 days from receipt of the goods.
IN ANY CASE, Corsino It CANNOT BE HELD LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES DUE TO INCOMPLETE COMPLETION OR DELAYS OR ERRORS IN SENDING THE ORDER OR DELAYS IN DELIVERY.
Once the products have been delivered, In case of discrepancies (eg. Open packaging, damaged items, etc.) it is necessary to note the nature of the potential discrepancy by hand, where possible, on the delivery note, also affixing your signature.
7. Right of cancellation
The Customer is entitled to cancel his/her order for any reason, without explanation and without any penalty, except for the cases in which the cancellation right is excluded under paragraph IV below. In order to exercise this right, the Customer shall send a notice to Corsino It within 10 days from the date of receipt of the Products by using the form downloadable here or if he/she intends to exercise the right of cancellation before having received the Products, the notice of cancellation may be sent at any time prior to their receipt.
Such notice shall be sent by registered letter with a return receipt, addressed:
Corsino Pasticceria S.r.l.
Via Nazionale n°2
96010, Palazzolo Acreide (SR)
Returned Products must be shipped to Corsino It. Shipping costs are charged to the Customer
The right of cancellation is subject to the following conditions:
I. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
II. In case of exercise of the right of cancellation, Corsino It shall refund the Customer the full amount of the returned Products, excluding shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of Corsino It to suspend the payment of the reimbursement until the actual receipt of the Products. The reimbursement shall be carried out using the same payment method used by the Customer, unless he/she has specifically requested a different method. For money transfer or cash on delivery payments, Customers are bound to provide the banking information where they want their claim to be reimbursed (accounts holder, Bank name and address and IBAN).
III. Products shall be returned in the same box in which they were received.
IV. In addition to the cases indicated in Article 1 above (customer not consumer and/or requiring the invoice), the right of cancellation is excluded in the following cases:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including wines, spirits and beverages). Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to Corsino It and remarketed without danger to the health of the consumers (e.g. books, gadgets, kitchen utensils, etc.).
In the cases of exclusion of the right of withdrawal, Corsino It shall return the purchased Products to the Customer, charging the shipping costs to him/her.
8. Warranty and Lack of Conformity
In case of lack of conformity of the Products sold by Corsino It the Customer shall immediately contact the Customer Service sending an email to corsino@corsino.it.
The sale of Products shall be subject to the legal warranties provided in the Consumer Code. The Customer is entitled, at his/her option and to the extent that the type of the Product permits so, to a free of charge restoration of the Product’s conformity by repair or replacement, or to an appropriate reduction of the price or to the termination of the agreement. The Customer looses these rights if he/she does not report the lack of conformity to Corsino It within two months from the date in which he/she discovered the defect, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time.
9. Errors and limits of liability
Information relating to the Products provided through the Website are constantly updated. However, it is not possible to guarantee the complete absence of errors of which Corsino It may not be held responsible, without prejudice to cases of wilful misconduct or gross negligence.
Corsino It reserves the right to correct any errors, inaccuracies or omissions also after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code.
Without prejudice to cases of wilful misconduct or gross negligence, every Customer’s right to compensation for damages or to the recognition of an indemnity is excluded, as well as any liability in contract or tortious liability for direct or consequential damages to persons and/or things, caused by the lack of acceptance or even partial fulfilment of an order.
Corsino It promotes responsible alcohol consumption and accepts no liability, without prejudice to the cases of wilful misconduct or gross negligence, in the event of purchase made by minors of 16 years.
10. Complaints
Any complaint shall be forwarded to Corsino it by calling +39 0931875533. Service is available Mon-Fri 9.00 a.m.-5.00 p.m. CET, except Tuesday and holiday.
11. Online dispute resolution for consumers (ODR)
If you are a European consumer, you have to be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts.
12. Applicable law and jurisdiction
The sale agreement between the Customer and Corsino It is intendedly made in Italy and is governed by Italian law. For the resolution of disputes concerning the interpretation, execution or termination of these General Terms and Conditions or individual purchase orders if the Customer is a consumer within the meaning of the Consumer Code, the Court of his/her place of residence or domicile shall have exclusive jurisdiction if located within the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Turin, excluding any other competent court.
Pursuant to Article 1341 of the Italian Civil Code, Customer confirms to have read, understood and accepted, and expressly accepts, the following Clauses of the Terms and conditions: 6 (liability for delivery delays), 9 (right to withdraw from contract).
